Cancellation & No Show Policy
As a courtesy to our customers at Finesse Med Spa & Wellness, please provide a minimum of 24 hours noticeshould you need to cancel or reschedule an appointment. Please understand, when an appointment is forgotten or canceled without given proper notice, our business misses the opportunity to fill the appointment slot with clients on our waitlist. Our booking system will send out appointment reminders 7 days and 2 days prior - allowing enough time to our valued patients to cancel or reschedule their appointments.
You will be charged a cancellation fee of $50 per Finesse Med Spa & Wellness company policy if an appointment is canceled less than 24 hours in advance. Your payment form on file will be charged $50. Your non-refundable deposit will be held if the appointment is reschedueld within the following 30 days. Failure of rescheduling within 30 days will result in charging your deposit
For no show of appointments, the non-refundable deposit that was paid at the time of booking, will be charged in addition to the cancellation fee. Your wallet credit of your deposit will be charged and your payment form on file will be charged $50.
Cancelations made sooner than 24 hours of an appointment will be processed without penalty. We allow a grace period of 10 minutes of your appointment time, if you are late more than 10 minutes - we will unfortunately have to cancel your appointment.
Two or more cancellations within 24 hours or no-show of your appointment, will lead to placing a hold on your account and you will no longer be able to book online appointments with us. Appointments will have to be prepaidand scheduled by an employee of Finesse Med Spa & Wellness. As appointments fill up quickly, we suggest you schedule your next appointment before you leave.
Medication & Supplement Purchase Policy
Deposit Policy
A non refundable deposit is required to book appointments.
Deposits are non-refundable, but they may be applied to a rescheduled consultation if the new appointment is booked within 30 days of the originally scheduled date.
The remaining service cost is refundable if canceled more than 24 hours before the scheduled service, excluding the deposit amount.
Bookings of Appointment with Natalie for Hawaii Location Policy
As our injector Natalie travels to Hawaii for specific dates and limited time, her appointment slots are high in demand and very limited. Appointments book with Natalie, will require a non-refundable deposit to hold your appointment slot. We understand that life and that circumstances can happen last minute leading to short notice cancellations. However, as Natalie travels to the island specifically to offer care to her loyal clients and the high demand of her appointments, we ask you to cancel your appointment 14 days prior to your appointment time.
To ensure Natalie's schedule can be maintained as planned and allowing as many clients being able to be seen by her without interference of last minute cancellations, fhe following will be applied to booked appointments with Natalie:
All deposits for appointments with Natalie are NON-Refundable with cancellations of less than 14 days - it will be held as an admin scheduling fee but may be used for future appointments if rescheduled within 6 months. (Natalie typically is on island available for bookings every 2-3 months)
All deposits for appointments with Natalie are NON-Refundable with cancellations of less than 48 hours - it will NOT be held as an admin scheduling fee but will be deducted from your patient wallet and wont be able to be used for future appointments.
For appointments with Natalie cancelled within 24 hours will result in an additional cancellation fee of $50.
Thank you for your understanding!
